Ecuador USA Roses is not responsible for Fed Ex or UPS Global shipping delays which may occur during holiday seasons, mechanical aircraft problems, or due to inclement weather and acts of God.
Ecuador USA Roses is not responsible for packages that have been stolen or misplaced once they have been delivered.
Ecuador USA Roses is not responsible for goods that have been damaged by the customer.
Except as provided below, there are no refunds or returns for goods purchased from Ecuador USA Roses. All sales are final. You may receive either a refund or a replacement bouquet only if:
The wrong bouquet item was delivered;
The bouquet arrives damaged or wilted;
The bouquet was never delivered.
We are not responsible for the failure of FedEx or UPS to deliver due to mechanical failure, incorrect delivery information, weather civil unrest, or acts of God.