In order to service customers that need flowers on a shorter notice we have our NEXT DAY DELIVERIES. Order by 3:00 PM EST and receive flowers as early as the business day after you order.
Even though 99% of orders get delivered on the requested delivery date, it might occur that flowers arrive one day late due to weather issues, mechanical problems or other unexpected situations during transportation. FedEx and UPS are the best in the industry and work very hard to deliver on time, but The Rose Guy will not issue any credit or refund if flowers get delivered within 24 hours of the requested date. This is why The Rose Guy strongly recommends that flowers for a special event such as a wedding or party, are ordered for delivery 2 or 3 days before the event.
Keep in mind that if the shipping address is incorrectly imputed in the order, or if a customer requests an address change once the flowers have been handed to FedEx or UPS, The Rose Guy cannot guarantee a timely delivery of the package. Our customer service team can process any change or correction of the address by charging a reroute fee of $15 dollars per box. Keep in mind that a reroute might affect the delivery day.
Even though orders are accepted worldwide, The Rose Guy only ships to US addresses. Deliveries to PO boxes are NOT available.
Due to the delicate nature of our product, we highly recommend our customers to choose a delivery address where somebody will be able to receive the shipment. FedEx and UPS will usually require a signature for all deliveries. The Rose Guy is not responsible for lost, stolen or damaged packages as a result of being left in inclement weather.
All Rose Guy orders are packaged in specially designed boxes to ensure freshness during the transportation process. Flowers are grouped in bunches and tightly wrapped in a plastic or carton cover. Enclosed in the box you will find floral food, instructions on how to take care of your flowers and if requested, your personal message.